Refund & Cancellation Policy

Most purchases have a 14-day refund window from the date of purchase. The window is guarded: it closes early once you have consumed a meaningful part of what you bought. Refunds are issued to the original payment method, with a GST credit note.

• Refundable within 14 days of purchase.
• Not refundable once more than 30% of the course is completed, or once a certificate has been issued — whichever comes first.

• Refundable within 14 days of purchase, and only until the cohort starts.
• If we cancel or materially reschedule a cohort, you receive a full refund regardless of the window.

• Refundable within 14 days of purchase, and only before your mentor kickoff takes place.
• After kickoff, mentor time has been committed on your behalf and the purchase is non-refundable.

• Cancel anytime from billing settings; access continues until the end of the paid period. Renewals are not refunded once charged — cancel before your renewal date.
• A first-time subscription charge is refundable within 14 days if you have not consumed subscription benefits (credits used, cohort seats claimed, or more than 30% of any included course).

Go to Orders → Request refund in your dashboard — eligibility is checked automatically against the rules above. Our team reviews requests within 3 business days. Approved refunds are returned to your original payment method, typically within 5–7 business days depending on your bank, along with a credit note against the original tax invoice.

We may refund outside these rules at our discretion (for example, duplicate payments, billing errors, or verified technical issues that prevented access). Fraudulent or abusive refund patterns (repeat purchase-consume-refund cycles) may result in refusal and account review. Questions? Reach us via the contact page.